The Business Leaders’ Practical Guide to Implementing Net Promoter®

A Practical Guide to Implementing Net Promoter in Your Organisation

This document is targeted at business people who want a practical approach to implement Net Promoter in their organisation.

In this step by step document we lay out the lessons we have learnt from 10 years and more than 30 individual roll-outs.

You Will Learn

  • What is the Net Promoter Score?
  • What Net Promoter Looks Like in Practice
  • The Best Practice Net Promoter Roll-out Process
  • The Six Problems You Will Face and How to Fix Them
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