In this step by step document we lay out the lessons we have learnt from dozens of B2B NPS roll-outs.

You Will Learn

  • What is the Net Promoter Score?
  • What Net Promoter Looks Like in Practice
  • The Best Practice Net Promoter Roll-out Process
  • The Six Problems You Will Face and How to Fix Them

The Business Leaders’ Practical Guide to Implementing Net Promoter®

For business people who want a practical approach to implementing Net Promoter in their organisation.