Our Return on Retention Estimator (RORE) will help you to estimate the customer value that you will drive from changes in your customer retention (or attrition) rates.

This tool:

  • Has been used in University Business schools
  • Estimates the ROI of customer retention investment
  • It is based on MS Excel but contains no macros

Please note that the RORE is provided on an as is basis and Genroe accept no liability for its use in any way whatsoever.

Estimate the ROI of Customer Retention (Excel)

Calculate ROI of Investments in Customer Retention In 5 Minutes