About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations.

The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

In this webinar, we’ll discuss

  • Dealing with small sample sizes
  • Why you shouldn’t focus on score
  • How to deal with scores that seem wrong.
  • How to reduce score begging
  • Exactly what to include in your report
  • And more.

On-Demand Webinar

The 9 Elements Your NPS® Report Must Have